Regarding Dialogflow, “Google” means their Google Voice Service which includes third party services (like our Agents) and other related Software.
When you use our agents you have to talk to Google. This voice input is sent to Dialogflow and us where we use it to understand what our skill should do for you. This is absolutely necessary for our service to give you an appropriate answer.
We never collect or share personal data with our agents.
To improve our services we analyze automatically how often utterances are spoken and other analytics. This is done automatically by Dialogflow in the Dialogflow Developer Portal.
For some of our agents it is necessary to save data for you in our databases. This data is only connected to your Google-UserId but never to your name or any other personal information. Otherwise we could not provide you this service.